Terms & Conditions

These Terms of Conditions (the “Terms”) are made and entered into by and between you (“User”, “you” or “your”) and Constellations Management LTD., an entity organized under the laws of England and Wales (referred to in these Terms as “we”, “us” or “our”) for the sale of Day Zero Tulum 2027 tickets. All Day Zero Tulum 2027 (“Day Zero”) tickets are governed by these Terms. By possessing or using any Ticket or entering Day Zero, you agree to abide by these Terms and are legally obligated to comply with them. Day Zero reserves the right to modify these Terms at its discretion, so please check periodically for updates. Day Zero will adhere to venue policies, public health and safety guidelines, including local applicable at the time of Day Zero, which might change as directed by government agencies, the venue operator, artists, or Day Zero. Failure to comply with laws, mandates, health orders, Day Zero and venue terms may result in denial of admission or expulsion from Day Zero without a refund. Visit Day Zero’s website for the most current policies and procedures. Day Zero tickets grant a revocable license for Day Zero entry. Violation of the Terms may lead to license revocation without prior notice.

General

Ingresse is the exclusive ticket provider for Day Zero. Only tickets sold via Ingresse will be accepted at the event. We are not responsible for any transaction made outside the official Day Zero platforms nor for any tickets purchased from any other third parties not named herein.

Refunds/Transfers

Please note that Day Zero operates a strict no refund policy. Tickets may be transferred to another person through the Ingresse platform. A transfer does not change the name of the original purchaser or the ownership of the original order; it reassigns the bearer of the ticket, and the person who receives the ticket becomes responsible for its use and for entry to the Event. Ingresse retains a record of each transfer, enabling the original purchaser and any subsequent bearers to be traced.

XXTRA Upgrade

Upgrading a regular ticket to an XXTRA ticket can be done here. The XXTRA ticket will give access to a private area, with private bar and bathrooms, and its own range of art installations and performances. XXTRA ticket will also allow holder to skip the queue upon entry to Day Zero.

Event, artists and set times subject to change

Day Zero Artists and set times may change without notice and in certain circumstances, may be unable to perform. The date of Day Zero may also be subject to change if Day Zero decides that rescheduling is in the best interests of the ticket purchasers.

Ownership and use of Day Zero intellectual property; image and likeness; personal content; copyright

Day Zero owns Day Zero’s trademarks, imagery, name, likeness, and trade dress (collectively, “Day Zero Intellectual Property”). Use of Day Zero Intellectual Property by third parties is generally prohibited unless authorized in writing by Day Zero. By attending Day Zero, you grant Day Zero the right to use your image, likeness, actions, and statements for various purposes, including commercial or promotional use, without additional authorization. User may not make any commercial use of any personal content without Day Zero’s prior written permission. By way of example, commercial use may include, but is not limited to, posting personal content on a website that sells a product, or displays any ads or sponsored links; using or causing personal content to appear in any publication, magazine, serial, or book; using personal content to sell, sponsor, or endorse a product; or using personal content on any website that is or appears to be affiliated or associated with, or sponsored by us or Day Zero. We reserve the right to prohibit any use of personal content which we believe is in violation of the Terms. We in our sole discretion may determine what constitutes a commercial use not permitted by the Terms. User may use personal content for User’s own direct, noncommercial, use. Examples of direct, noncommercial use include, but are not limited to, posting personal content on User’s own personal social media account (e.g., TikTok, Facebook, Instagram, or Twitter); posting personal content to personal website or personal content sharing site (unless the account, personal website or personal content sharing site is affiliated or associated with a commercial use); and sharing personal content with User’s personal friends or family (whether in electronic or physical media). Direct, noncommercial, use never involves posting of personal content on any website or server, or in any other media whether electronic or physical, which sells any product or service, or features or contains any advertisements or sponsored links, or which purports or appears in any way, to be an official or affiliated website of Day Zero. Without the express prior written permission of Day Zero, User may not sell, transfer, license, sublicense, give or otherwise transfer any personal content or ownership therein. Without the express prior written permission of the Day Zero, personal content that contains any nudity or partial nudity or footage of artist performances may not be used for any purpose. Unless otherwise expressly agreed to in writing by Day Zero, User assigns to Day Zero the exclusive ownership to User’s personal content and to any audio recordings taken at the event by User. Day Zero may execute any assignment documents on User’s behalf as necessary to perfect Day Zero’s ownership, and User appoints Day Zero as User’s attorney-in-fact to execute any such documents for User. User further acknowledges, agrees to, and consents to Day Zero registering the copyright with one or more copyright authorities, including but not limited to the United States Copyright Office, and listing the User’s contribution as anonymous. Day Zero, as the copyright owner, has the right, but not the obligation, and at its sole discretion, to enforce its copyright rights in any personal content or audio or video recordings taken at the event not permitted by the Terms. Day Zero assigns to User the non-exclusive right to use User’s personal content for User’s own direct, noncommercial, use as permitted in the Terms. All other rights not assigned by Day Zero to User are retained by Day Zero. Any violation of the Terms shall be grounds for Day Zero to cancel the assignment to User.

No live audio, video streaming, or broadcasts

Day Zero retains webcast/Internet rights. Broadcasting live audio or audiovisual images from Day Zero requires explicit prior consent from Day Zero. Use of recording devices is restricted without permission.

Assumption of risk, waiver & limitation of liability

User acknowledges the risks associated with attending Day Zero, including exposure to viruses, and assumes all related risks and dangers. User releases Day Zero from liability for any injuries sustained at Day Zero. User forever releases, waives, discharges and agrees not to sue the following: Day Zero owner(s); Day Zero producer(s); Day Zero promoter(s); Day Zero performers, artists and their managers, agents, furnishing companies and representatives; Ingresse; and all respective parents, subsidiaries, affiliates, partners, owners, members, managers, officers, directors, past and present employees, volunteers, agents, representatives, successors, trustees, successors and assigns of all aforementioned parties (collectively, the “Releasees”) from any known or unknown claims, losses, damages, liability, demands, actions, injury or death, including those relating to COVID-19 or any other illness or injury that User may sustain while at the Event, regardless of whether caused by the negligence or other fault of the Releasees or any third party (collectively, “Claims” or, as used individually, a “Claim”). To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to User or to any third party for, and User expressly waives all rights to seek any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Terms, the Ticket and/or the Event (even if we have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable).

Medical consent

By attending, you consent to medical treatment in case of injury or illness during Day Zero and release Day Zero and involved parties from responsibility.

Dispute resolution

Any dispute, controversy or claim arising out of or in connection with these Terms, the Ticket and/or the Event, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration under the Rules of the London Court of International Arbitration (the “LCIA Rules”), which Rules are deemed to be incorporated by reference into this clause. The seat of the arbitration shall be London, England; the language of the arbitration shall be English; and the number of arbitrators shall be one. All disputes shall be resolved on an individual basis, and User and the Releasees agree not to bring or participate in any class, collective or representative proceeding. This arbitration agreement is governed by the law of England and Wales and by the Arbitration Act 1996. Nothing in this clause prevents either Party from applying to the courts of England and Wales for interim or injunctive relief in support of the arbitration. This arbitration agreement shall survive termination of these Terms, your fulfilment or default of your obligations, and any insolvency of either Party (to the extent permitted by applicable law).

Consent to search and ejection

Ticket holders’ belongings may be searched upon entry into Day Zero and ticket holder consents to such searched and waives and related claims that might arise against Day Zero. If a search is not consented to, such person may be denied entry into Day Zero.

Governing law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, the Ticket and/or the Event, are governed by and construed in accordance with the laws of England and Wales.